Policies

Clear policies. No surprises.

We believe transparency is the foundation of trust. These policies govern how we work with you every day.

Vehicle Pickup Policy

We pick up your vehicle from your location with an insured tow truck, subject to the available distance.
Before loading, the vehicle is photographed from all sides in your presence, and a pickup form documenting its condition is signed.
Tow fees are communicated clearly before dispatch, with no surprises.

We perform an initial diagnosis to identify the fault before any extensive disassembly.
An estimate is sent via WhatsApp covering parts, labor, duration, and warranty.
No repair begins before your explicit approval.
If you decline the estimate, the vehicle is returned and any agreed inspection and transport fees may apply.

We offer multiple spare-part options based on the quality the customer chooses and on the vehicle's condition, budget, and availability — including original, commercial/alternative, and salvage parts where available.
The part type and price are shown in the estimate before repair, and no part is installed without the customer's approval.

Payment is due on delivery or electronically (cash, mada, Apple Pay, bank transfer).
Installment options may be available and are disclosed in the invoice.
There is no refund on services performed with your approval.
In case of a technical dispute: we re-inspect free of charge within the warranty period stated, and redo the work when a fault on our side is confirmed.

We provide a warranty on repair work according to the service type and parts used, and the warranty duration and terms are clarified to the customer before delivery.
Warranty duration and terms vary by service and part type and are stated clearly in the invoice.
The warranty does not cover faults caused by misuse, accidents, or third-party intervention after the repair.
To use the warranty, keep the invoice and notify us as soon as any fault appears.

When you submit a request through a form or WhatsApp, you voluntarily provide operational information that may include your name, phone number, vehicle, location, selected branch or service, and request details. We use it to respond, prepare a quotation, schedule service, and route the request to the appropriate branch or service.
Where WhatsApp is selected, the service request is completed through WhatsApp. Service-request data is separate from the measurement data described below.
The website does not currently store service-request form fields in its own database; they are used to compose a message that you send through WhatsApp. WhatsApp or subsequent operational systems may retain information under their own processes and policies.

We use aggregate first-party measurement to understand and improve website usage. This includes pageviews, temporary browsing sessions, a general session-source category, and interaction signals for WhatsApp, phone calls, and maps.
First-party measurement uses a temporary session identifier stored in the browser's session storage and normally cleared when the tab is closed. It is used to count sessions in aggregate, not to directly identify the user.
First-party analytics data does not intentionally include names, phone numbers, WhatsApp message content, or service-request form fields.

We use technical service providers to host the website, measure usage, and operate contact channels. These include Google Analytics, Vercel Web Analytics, and WhatsApp, in addition to technical hosting or storage providers.
Some services may use cookies, technical identifiers, or their own measurement technologies. Their processing is governed by their own terms and privacy policies.
Some technical providers may process data outside Saudi Arabia depending on their infrastructure, service configuration, and policies.

Retention periods vary by data type and metric; some measurement aggregates are deleted automatically after defined operational periods, while other aggregates or measurement-start markers may remain longer.
Retention by Google Analytics, Vercel, WhatsApp, and other third-party services is governed by their settings and policies.

You may contact us to ask about your data or request that it be handled in accordance with applicable laws.
For privacy or personal-data questions, contact: alsuheimcarcare@gmail.com

We are committed to handling personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Submitting a request through the website or WhatsApp constitutes your agreement to the published policies and terms.
These policies may be updated from time to time, and the version published at the time of your request applies.
In the event of any dispute, we first seek an amicable resolution; failing that, the laws in force in the Kingdom of Saudi Arabia apply.

Last updated: 11 July 2026